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Company Policies

Guided by excellence, integrity, innovation — and respect for your data.

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Service Policy Quality Assurance Data Governance Engagement Policy AI Ethics Policy Cookie Policy

1. Service Delivery Policy

We are committed to delivering high-quality technology solutions that meet the specific needs of our clients across Africa and beyond. Our service delivery is guided by transparent communication, professional ethics, and measurable outcomes.

Service Standards
  • Clear project scopes, timelines, and deliverables before engagement
  • Regular progress updates via email, dashboard, or preferred channel
  • Dedicated point of contact for every project
  • Escalation paths for urgent issues
Refunds & Revisions
  • Revision rounds included as per project scope
  • 30-day money-back guarantee for standard hosting products
  • Dispute resolution handled via direct mediation first
  • Custom projects subject to signed agreement terms

2. Quality Assurance Policy

Every project at Gazman Advanced Technologies undergoes rigorous testing and quality checks to ensure reliability, performance, and user satisfaction.

Code Quality

Clean, documented, maintainable code following industry best practices.

Cross-Device Testing

Mobile-first design verified on major browsers and devices.

Performance

Speed & uptime monitoring — we ship only when benchmarks pass.

Security Audits

Vulnerability scanning & penetration testing before production.

3. Data Governance & Handling Policy (GDPR Art. 12, 13, 14)

Privacy by Design & by Default: This policy works together with our Privacy Policy and forms part of the information we provide under GDPR Articles 12, 13, and 14.

Why We Collect Data

Gatavase Corporation collects personal data only for specific, explicit, and legitimate purposes. At no point do we collect information "just in case." Every data point serves one of these purposes:

To Deliver Services

Account access, billing, AI tool usage, training, hosting, and support ticketing.

To Improve Quality

Usage analytics, bug fixes, feature prioritisation, and performance tuning.

To Communicate

Product updates, newsletters, security alerts, and training event invitations.

How We Use Personal Data
  • AI-powered tools (Gatavase AI, SEO, Creative Suite): Your prompts are processed to generate the output you request. Chat logs are kept for 30 days by default, then auto-deleted unless you requested export or legal retention applies.
  • SEO Toolkit: URLs and business information you enter are used exclusively to generate analysis, meta tags, keywords, schema, and downloadable reports — never shared with third-party advertisers.
  • Newsletters & SMS (Twilio): Contact details are used only to send content you explicitly opted-in to. One-click unsubscribe is available in every campaign.
  • Analytics: Usage data is processed only after you give explicit consent via our cookie banner. Reports are aggregated and anonymised where possible.
  • Legal compliance: Data may be retained or disclosed to authorities when required by Ugandan or EU law, or to protect our rights, users, or public safety.

4. Community & Engagement Policy

We value our community and clients. Our engagement policy ensures that all interactions — on Gatavase platforms, events, training, or social channels — are respectful, inclusive, productive, and focused on creating value for all stakeholders.

Inclusivity & Respect
  • Zero tolerance for harassment, discrimination, or hate speech
  • Content is moderated to maintain a safe environment
  • Feedback is welcomed and handled confidentially
Transparent Communication
  • Honest pricing, no hidden fees or lock-ins
  • Planned downtime & incidents are communicated proactively
  • Roadmap updates are shared openly with the community

5. AI Ethics & Responsible Use Policy

Gatavase Corporation is building African AI that empowers — not exploits. Our AI systems are engineered and governed with the following principles:

Transparency

Users always know when they are interacting with AI, and how outputs are generated.

Fairness

We actively reduce bias, especially for African languages, regions, and cultures.

Human Agency

AI assists — humans decide. No fully automated decisions with legal effects.

Safety

Output quality, filters, and misuse safeguards are reviewed continuously.

6. Cookie Policy (GDPR & ePrivacy)

This Cookie Policy supplements our Privacy Policy and describes how we use cookies, local storage, and similar technologies on gatavase.com and its subdomains.

Cookie Category Purpose Legal Basis Can I disable?
Necessary Session state, login, security (CSRF, rate limiting), consent banner preferences Art. 6(1)(f) + Art. 6(1)(b) GDPR No — website may break
Preferences Theme choice (dark mode), language, last viewed products Art. 6(1)(a) GDPR — consent Yes, via banner
Analytics Understand traffic sources, popular pages, and UX friction Art. 6(1)(a) GDPR — consent Yes, via banner
Marketing Remarketing campaigns and conversion tracking (only if opted in) Art. 6(1)(a) GDPR — consent Yes, via banner
How to Control Cookies

You can manage your preferences at any time using our consent banner (re-appears via "Cookie Settings" in the footer), or through your browser settings. Note that blocking certain cookies may reduce functionality or prevent you from logging in.

Last updated & effective: August 13, 2026

Why Do We Collect Data?

Gatavase Corporation collects the minimum personal data needed to deliver our AI services, SEO toolkit, training, hosting, and support — never to sell to advertisers. Your data is processed under GDPR principles: lawfully, transparently, and for explicit purposes only.

Full details — including legal basis, retention periods, and your rights (access, rectification, erasure, portability, objection) — are explained across:

Privacy Policy (GDPR Art. 12–14) How We Use Your Data Legal Notice